FREQUENTLY ASKED QUESTIONS
 
I forgot my username. How do I retrieve that information?
Your username is your email address. If you can't remember which address you used, please e-mail us at info@handsonneo.org and a staff member should be in contact within 3 to 5 business days.

 
I forgot my password. How do I retrieve that information?
Click the green "LOGIN" button on the top right of the website. Enter your username and click "Forgot password?" An e-mail with a temporary password will be sent to you.

Do I need to have an e-mail to create a volunteer account?
Yes. Our website uses your e-mail address to identify you and send you important information about any opportunities you sign up for. If you do not have an e-mail address, you can get one free of charge from 
Yahoo or Google

 
Why do I have to have an account to volunteer?
To make your volunteer experience easy and fun, HandsOn NEO utilizes an online sign-up system. You must
 create a volunteer account with our website to receive reminder emails, manage your volunteer hours and contact Volunteer Leaders. Your personal information will remain secure and will never be sold to a marketing firm. We are committed to maintaining the privacy of your information.

 
I am a youth volunteer. How do I get started?
Youth volunteers 16 and over can volunteer on their own (without a parental guardian).
HandsOn has projects for volunteers ages 5 and up. Parents of youth volunteers under the age of 16 should create a volunteer account for their youth.

All volunteers under the age of 18 must bring a signed youth waiver to every project.

 
I am on the waitlist for a project. Now what?
If a spot opens up, everyone on the waitlist will receive an e-mail. The first person to log in to their volunteer account and sign up for the project will be added to the opportunity. Open spaces will be filled on a first-come, first-serve basis.

My hours are not accurate. Why aren't my hours showing up?
Please allow 2 - 3 business days following a volunteer project for our Volunteer Leaders to verify attendance. If it takes longer than one week for your hours to show up on your Account Overview page, please e-mail 
Info@HandsOnNEO.org

 
I signed up for a project and now I cannot make it. What should I do?
Remove yourself from the project by logging into your volunteer account. Go to the "My Account" tab on the horizontal navigation bar, in the Upcoming Opportunities box click "Remove Me." Then, call us at 216-432-9390.

Is there a volunteer hour requirement?
There is no required number of volunteer projects or hours. We ask that you attend projects you have signed up for and expect volunteers to arrive on time, check in with the Volunteer Leader, and stay the duration of the project.

Are there any fees for volunteers or non-profit partners?
We offer access to volunteer opportunities free of charge to volunteers and free of charge to nonprofit partners. If you would like to support HandsOn NEO, please consider making a 
donation.

I need help finding a volunteer project. What should I do?
Visit the 
Project Calendar and click on the green plus sign to next to “Basic Search and Search Options”. Use the Keyword box, filter by zip code, and view projects by issue area. If you experience difficulty locating the right volunteer opportunity for you, please contact us anytime to discuss available opportunities.

Do you provide documentation to validate the volunteer hours I complete?
Visit your personal Account Overview page to print your Volunteer History. If you need formal documentation on letterhead, please contact us
.

 
I have to complete court-ordered community service. How do I begin volunteering?
Court-ordered volunteers must contact us 
before volunteering.

 
Why isn't the complete address listed on the Volunteer Opportunity description?
Some organizations we work with request that their addresses remain anonymous for their clients’ protection. Use the ZIP code of the volunteer opportunity sign up page to get a better understanding of the opportunity’s location. Once you register and sign up for the opportunity, you will receive an email providing you with the correct address and directions.

 
What is a Volunteer Leader? How do I become a Volunteer Leader?
Volunteer Leaders are the backbone of HandsOn NEO projects. A Volunteer Leader leads HandsOn NEO projects after attending a one-time training. Volunteer Leaders are on-site at projects and serve as an extension of the HandsOn NEO staff and our agency partner’s staff.
Find out more about becoming a Volunteer Leader.

 
My company would like to organize a volunteer project. Who should I contact?
We offer expertise in community service to corporations by creating customized, group volunteer projects that are in line with corporate values, provide team building opportunities, and leadership development. HandsOn NEO will fully develop and coordinate all aspects of your company’s volunteer project including food and transportation (if needed). Corporate projects do require a monetary contribution, which allows us to develop, manage, and lead ongoing projects. Contributions for a corporate projects vary depending on the size of group, length of project, cost of non-reusable supplies, food and transportation. Contact Megan at
Megan@HandsOnNEO.org to learn more.
 
How is HandsOn Northeast Ohio funded?
We are an independent 501(c)(3) non-profit organization; our funding is a combination of local foundation grants, corporate project management and sponsorship, and individual support from local members of the community.

 
Need to ask a question that is not included on this page?
E-mail us anytime at
info@HandsOnNEO.org.